Terms and Conditions
Bookings and Payments
Invoices are issued either half-termly. Payment must be made via bank transfer within two weeks of the invoice date to secure lessons for the following period.
By booking a regular, term-time session, you commit to attending and paying for all available lessons at your chosen time.
Holiday tuition is available on a flexible basis, with daytime slots offered.
Holiday lessons are invoiced separately and must be paid before the lessons commence.
Cancellations and Timekeeping
For regular weekly term-time lessons, cancellations are no longer eligible for refunds. However, you may choose to:
i) Postpone the missed lesson to the next school holiday.
ii) Reschedule the lesson to another mutually convenient time, where possible.
If I cancel a lesson, I will either reschedule it at a mutually convenient time or issue a refund.
For cancelled or missed group lessons, I can email you a summary of the lesson as well as any homework tasks, unless Iām unable to send these digitally (e.g. due to copyright or licensing restrictions).
I will always be ready for the full duration of the agreed lesson unless there are emergencies or circumstances beyond my control. If a student arrives late, I may not be able to extend the session due to other commitments. A text or email reminder will be sent after 5 minutes of lateness. For online lessons, if there is no communication after 15 minutes, I will log off but remain on standby. Please call or text me if you are able to resume the lesson, and I will log back in for the remaining time.
Lessons, Preparation, and Marking
The lesson fee includes preparation, lesson time and optional homework setting.
Homework will usually be reviewed and discussed during the lesson.
For online lessons, homework should be emailed at least the day before the lesson. This gives me time to review it and plan the session accordingly, though I may not formally mark it in advance.
Occasionally, I may provide detailed feedback or marking outside of lesson time, but this is not a regular service. If required, this will be charged at my standard hourly rate.
Terminating Tuition
Either party may terminate tuition at any time. However, if you have prepaid for a half-term and choose to cancel partway through, no refunds will be issued for any remaining lessons. This is because your booking reserves a regular slot that cannot easily be filled at short notice.
As a courtesy, I kindly request as much notice as possible to allow me time to offer your slot to another student.